Returns & Refund

1. Contact details for returns

Email: sales@ashlux.co.uk

Please contact us before sending a return so that we can identify it and provide any required return instructions. Do not send returns to a manufacturer’s address unless we instruct you to do so.

2. Cancelling before dispatch

If you wish to cancel before dispatch, contact us as soon as possible. If the order has not entered fulfilment, we will try to stop it and issue a refund. If it has already been dispatched, use the statutory cancellation process below, if eligible, or the 365-Day Satisfaction Guarantee.

3. Statutory right to cancel an online purchase

For most eligible online purchases, you may cancel without giving a reason from the date the contract is formed until 14 days after the day you, or a person nominated by you, receives the goods. If one order is delivered in separate parcels on different days, the period generally runs from the day after the last parcel is received.

How to cancel

Tell us clearly that you wish to cancel before the cancellation period ends. You may email sales@ashlux.co.uk, use the contact form, write to [POSTAL ADDRESS], or use the model cancellation wording below. Include your name, order number, contact details and the items being cancelled.

Model cancellation wording To www.boostvits.com: I give notice that I cancel my contract for the sale of the following goods: [items]. Ordered on [date] and received on [date]. Name: [name]. Address: [address]. Order number: [number]. Date: [date].

Returning cancelled goods

Send the goods back without undue delay and no later than 14 days after telling us that you are cancelling. Unless the goods are faulty, damaged, incorrect or misdescribed, you are responsible for the direct cost of return. We recommend using suitable protective packaging and a tracked service because you are responsible for the return until it reaches us.

Sealed supplements and hygiene protection

The statutory change-of-mind cancellation right may not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, where the legal exception applies. For this reason, supplements returned under statutory change-of-mind rights should remain unopened, unused and sealed. Opening a product does not, however, prevent a separate claim under our 365-Day Satisfaction Guarantee or your rights where the product is faulty, damaged, unsafe or misdescribed.

Refunds after statutory cancellation

We will refund the price paid for eligible cancelled goods and the cost of our least expensive standard delivery option. We do not have to refund the additional cost of premium delivery chosen by you. We may reduce the refund to reflect diminished value caused by handling beyond what would reasonably be allowed in a shop.

We will make the refund without undue delay and no later than 14 days after we receive the goods back or you provide evidence of sending them, whichever is earlier. We may withhold the refund until then. Refunds will normally be made to the original payment method unless we agree otherwise.

4. Faulty, damaged, unsafe, incorrect or misdescribed products

Contact us promptly if a product arrives damaged, its safety seal is broken, the wrong item is supplied, or you believe it is faulty, unsafe or not as described. Include the order number and, where useful, photographs of the item, packaging and batch or lot code.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Depending on the circumstances and timing, you may be entitled to reject the goods for a refund or request a replacement or other remedy. For qualifying claims, we will bear reasonable return costs or provide an appropriate return method.

Do not dispose of a suspected faulty or unsafe product until we confirm that it is no longer needed for investigation, unless keeping it would create a safety risk.

5. The BoostVits 365-Day Satisfaction Guarantee

What the guarantee provides

We want you to feel confident trying BoostVits. If you purchase a BoostVits product directly from boostvits.com and are not satisfied, you may request a refund of the product price within 365 days after the day it was delivered, subject to the fair-use conditions below.

Opened and partially used products may qualify. The guarantee is based on satisfaction and you do not need to show that the product is faulty. We may ask for feedback so that we can improve, but you do not have to provide detailed medical or health information.

How to make a guarantee claim

Email sales@ashlux.co.uk within 365 days after delivery.

Provide your name, order number, the product concerned and a brief statement that you are not satisfied.

Keep the container, label and any remaining product until we confirm whether a return, photograph or batch code is required.

If we ask for a return, follow the instructions and send it within 14 days. Unless consumer law requires otherwise, you are responsible for return postage under this voluntary guarantee.

Fair-use conditions

The product must have been bought directly from boostvits.com for personal or household use. Purchases from another retailer must be handled by that retailer unless we expressly agree otherwise.

The claim must be made in good faith and must relate to a genuine purchase. We may request reasonable proof of purchase, identity, delivery, batch information or product condition.

The guarantee may be used once per product formulation by the same customer or household in any 12-month period. A reformulation may be treated as the same product where the change is minor.

The refund is limited to the amount actually paid for the eligible product after discounts. Original and return delivery charges are not refunded under the voluntary guarantee unless required by law.

The guarantee does not cover products obtained for resale; purchases made through unauthorised sellers; deliberate misuse; failure to follow label directions; fraudulent, abusive or duplicate claims; or damage occurring after delivery that was not caused by a product defect.

If we decline a claim, we will explain the reason. Nothing in these fair-use conditions affects statutory rights.

Guarantee refunds

Approved guarantee refunds will normally be made to the original payment method within 14 days after approval or, where a return is required, within 14 days after we receive the returned item or acceptable evidence of dispatch. Bank processing times may vary.

6. Exchanges

We do not guarantee direct exchanges. Where appropriate, we may offer a replacement or ask you to return the item for a refund and place a new order. Your statutory rights are unaffected.

7. Gifts, bundles and promotional items

Refunds are based on the amount allocated to and actually paid for the returned item. If returning part of a bundle means a bundle discount no longer applies, we may recalculate the refund fairly to reflect the price of items kept, provided this was made clear at purchase. Free gifts linked to a qualifying purchase should also be returned if the qualifying order is fully refunded; if they are not returned, we may deduct their stated value where lawful and clearly disclosed.

8. Refund method and timing

Refunds are issued to the original payment method unless it is unavailable or we agree another lawful method. We will notify you when the refund is processed. Your bank or payment provider may take additional time to display the credit.

9. Questions or complaints

For help with a cancellation, return, refund or guarantee claim, contact sales@ashlux.co.uk